About

Click

Cluck

STILL NOT SURE?

Frequently Asked Questions

Product Questions

Question 1: Where does your chicken come from?

South African fresh chicken, locally sourced.

Question 2:Is your chicken ['halaal']?

Yes our chicken is halaal accredited by S.A.N.H.A

Question 3: What is the shelf life of fresh/frozen chicken?

Shelf life for Fresh chicken is between 2-3 days after delivery and frozen is up to 3+ months

Ordering & Delivery Questions:

Question 1 : How do I place an order?

Visit our website and browse our fresh chicken options.

Select your city, add your items to cart, and proceed to checkout.

Choose your delivery time, enter your details, and confirm payment.

Question 2 : What are the delivery charges?

Delivery charges are R60

Question 3 : How long does delivery take?

City deliveries (e.g, Johannesburg, Cape Town, Durban): Typically 1–3 working days.

Outlying or regional areas: Expect 3–5 working days, depending on courier reach

Question 4: What if I'm not home for delivery?

Call you to arrange a safe place to leave your order (if possible).

Attempt a second delivery if needed (fees may apply).

If we can’t reach you, your order may be returned to dispatch, and you'll be contacted to reschedule.

To avoid delays, please ensure your contact number is correct and someone is available at your chosen delivery time.

What is your return/refund policy?

ANSWER

Digital Agent-Multi Vendor

Question 1: What is the role of a Digital Agent?

To allow us to resell your products on our platform and to fulfil the deliveries if outside of Gauteng.

Question 3:What support does Clickcluck provide to agents?

We as ClickCluck manage the platform and if an order is related to your business we notify you.

Question 4: Do I need to store inventory?

No you do not.

Question 5 : What are the requirements to become an agent?

Freshness You Can Taste, Convenience You Deserve.

At Clickcluck, we're revolutionizing how you get your chicken. We've cut out the middlemen, connecting you directly with premium, ethically-sourced poultry from South Africa's finest farms. Our digital-first approach means you get unparalleled freshness, competitive prices, and the ultimate convenience, all delivered with meticulous care